We charge a flat-rate shipping fee of $5.99 on all order under $50. Any order over $50 qualifies for free standard rate shipping.
We accept returns for STORE CREDIT ONLY within 14 days from the date you receive your order. Every order will be shipped with a return label for your convenience. To be eligible for a return items must be unworn, unwashed, and in original condition with all tags attached. Shipping fees are NOT refundable. Please allow 5-7 business days for us to process your return once it is received by Onyx + Jade to process your store credit. You will be notified via email when your return is processed and your store credit is issued.
** All items marked FINAL SALE are not eligible for return***
Due to the timeline for processing an exchange and the limited nature of most of our inventory, we don’t offer exchanges. We recommend placing a new order for the item you’d like and returning your current order for store credit following the steps above.
You can find more information in our FAQs