FAQs

 

HOW CAN I REACH SOMEONE IN CUSTOMER CARE?
Feel free to email us at contact@shoponyxandjade.com (Please allow 24 hours for a response)
HOW DO I USE A PROMO CODE?
All promo codes must be entered in your cart at the time of checkout. 
ARE RETURNS ELIGIBLE FOR ALL ITEMS?
For hygienic purposes the following items may not be returned: Accessories, Swim, Bralettes, and Bodysuits. However, if you received your piece damaged, please contact us immediately with a detailed description of the defect and a clear photograph.
CAN I MODIFY MY ORDER ONCE IT'S PLACED? I ORDERED THE  WRONG SIZE!
Unfortunately, it is not possible to modify any details of your order after it has been placed. The shipping and payment methods, the number of products and the delivery address cannot be changed.
HOW CAN I GET ACCESS TO EXCLUSIVE PROMO CODES?
Sign up to our Online Newsletter by inputting your information in the sign up box at the bottom of SHOPONYXANDJADE.com to receive access to secret sales, exclusive items, and so much more.
I MADE MULTIPLE ORDERS, CAN I COMBINE MY SHIPPING?
Unfortunately, it is not possible to modify any details of your order after it has been placed, nor to ship various orders together in the same package. Reach out to us and we'll see what we can do.
DOES ONYX + JADE OFFER EXPEDITED SHIPPING?
Yes, please reach out to us directly before placing your order and we can accommodate expedited shipping.
WHEN WILL MY ORDER SHIP?
All orders that are placed by 5 PM PST are shipped the next day! If you place your order after the cut off time, your order will be processed and shipped the following business day. All orders that are shipped with FREE SHIPPING will be delivered within 1 - 5 business days. Free shipping is only applicable to the 48 contiguous states.
I WAS SENT THE WRONG ITEM, WHAT CAN I DO?
We are so sorry for the inconvenience. Please email our customer service team with your order number and we will instruct you on how to send back your return.
CAN I CANCEL MY ORDER ONCE IT'S PLACED?

We do not accept cancellations once your order has been placed.